Senior SaaS Solutions Architect (Post Sales Implementation)
Zingtree
Senior SaaS Solutions Architect (Post Sales Implementation)
Zingtree
About the Job
Lead the design and implementation of AI-driven conversational workflows for customer support. Collaborate with client IT teams for complex integrations with CRMs and APIs. Drive onboarding, manage stakeholder expectations, and ensure successful project delivery. Our Core Values: Lead with Action – We move fast with purpose. People Really Matter – We win as a team and support each other fully. Ownership Leads to Results – We take responsibility and deliver. Expertise Creates Value – We build and apply knowledge. Transparency Builds Trust – We communicate clearly, directly, and with care. As Zingers, we operate with a mindset that blends urgency, intelligence, and humanity.
What You'll Do
- ●Design, demo, and build tailored AI-driven and conversational workflows
- ●Collaborate with client IT teams to configure and integrate with CRMs, APIs, and third-party platforms
- ●Lead onboarding sessions to gather requirements and define project goals
- ●Act as primary technical point of contact for clients
- ●Identify and mitigate project risks; resolve technical and process-related issues
- ●Guide UAT to ensure workflows meet functional and experience goals
- ●Participate in training sessions for AI-enabled conversational flows
- ●Ensure successful go-live and transition to Customer Success
- ●Coordinate multiple SaaS implementation projects concurrently
Requirements
- ●7+ years in solutions architect, customer engineering, or technical project implementation roles
- ●4+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions
- ●Proven hands-on experience with automation technologies and integration architectures (APIs, authentication protocols, middleware, web services, messaging patterns)
- ●Proficiency in conversational AI technologies (LLMs, prompt engineering, AI-led agentic workflows, real-time decisioning)
- ●Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation
- ●Experience integrating with CRMs (Salesforce, Zendesk) is a plus
- ●Exceptional communication and interpersonal skills
- ●Ability to articulate technical topics to non-technical audiences, including executives
What We Offer
- ●Competitive Compensation with performance-based incentives
- ●Health, Dental, and Vision Benefits (100% covered for employees)
- ●Equity Stock Options
- ●401(k) Retirement Plan
- ●Paid Parental Leave
- ●Unlimited PTO
- ●Flexible Remote Work Environment
- ●$500 Home Office Stipend + Monthly Internet/Phone reimbursement
- ●Co-Working Reimbursement up to $200/month
Company
Zingtree
Technology Company
Job Details
Employment Type
Full-time
Posted
October 10, 2025