About the Job

What You'll Do

• ●Design and launch AI-powered features to improve FCR and ROI
• ●Partner with Engineering to build governed, deterministic workflows
• ●Own product strategy for AI Actions, Knowledge Assist, and GenAI workflows
• ●Align roadmap to customer goals and stakeholder KPIs
• ●Lead cross-functional collaboration with Engineering, Solutions, Sales, and Customer Success
• ●Translate customer interviews and data into roadmap decisions
• ●Track industry trends in Agentic AI, LLM tooling, and CX automation
• ●Define and monitor metrics to evaluate feature performance
• ●Build trust with senior stakeholders in CX, Ops, and IT
• ●Collaborate across teams to accelerate value

Requirements

• ●5+ years product management experience in Enterprise SaaS
• ●Experience in Enterprise CX, Support Automation, Process Automation, or Digital Transformation
• ●Strong grasp of AI technologies (LLMs, Agentic AI, prompt chaining)
• ●Experience building integrations with CRMs (Salesforce, Zendesk), CCaaS, or EHR/ERP systems
• ●Proven ability to drive adoption of new products in enterprise organizations
• ●Strong user empathy, strategic thinking, and bias for action
• ●Ability to influence cross-functional teams and C-level stakeholders
• ●Experience with low-code/no-code products
• ●Experience with regulated industries (healthcare, finance, insurance)
• ●Familiarity with support automation, agent assist, or AI-driven workflow tools
• ●Background in support, solution consulting, or implementation
• ●Startup or high-growth SaaS company experience

What We Offer

• ●Competitive Compensation with performance-based incentives
• ●Health, Dental, and Vision Benefits (100% covered for employees)
• ●Equity Stock Options
• ●401(k) Retirement Plan
• ●Paid Parental Leave
• ●Unlimited PTO
• ●Flexible Remote Work Environment
• ●$500 Home Office Stipend + Monthly Internet/Phone reimbursement
• ●Co-Working Reimbursement up to $200/month