About the Job

What You'll Do

• ●Design, demo, and build tailored AI-driven and conversational workflows
• ●Collaborate with client IT teams to configure and integrate with CRMs, APIs, and third-party platforms
• ●Lead onboarding sessions to gather requirements and define project goals
• ●Act as primary technical point of contact for clients
• ●Identify and mitigate project risks; resolve technical and process-related issues
• ●Guide UAT to ensure workflows meet functional and experience goals
• ●Participate in training sessions for AI-enabled conversational flows
• ●Ensure successful go-live and transition to Customer Success
• ●Coordinate multiple SaaS implementation projects concurrently

Requirements

• ●4+ years in solutions architect, customer engineering, or technical project implementation roles
• ●2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions
• ●Proven hands-on experience with automation technologies and integration architectures (APIs, authentication protocols, middleware, web services, messaging patterns)
• ●Proficiency in conversational AI technologies (LLMs, prompt engineering, AI-led agentic workflows, real-time decisioning)
• ●Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation
• ●Experience integrating with CRMs (Salesforce, Zendesk) is a plus
• ●Exceptional communication and interpersonal skills
• ●Ability to articulate technical topics to non-technical audiences, including executives

What We Offer

• ●Competitive Compensation with performance-based incentives
• ●Health, Dental, and Vision Benefits (100% covered for employees)
• ●Equity Stock Options
• ●401(k) Retirement Plan
• ●Paid Parental Leave
• ●Unlimited PTO
• ●Flexible Remote Work Environment
• ●$500 Home Office Stipend + Monthly Internet/Phone reimbursement
• ●Co-Working Reimbursement up to $200/month