About the Job

What You'll Do

• ●Manage and nurture relationships with current clients to maximize retention and satisfaction
• ●Improving and implementing retention campaigns and loyalty programs tailored to Link clients
• ●Assist in cross-functional program management (such as Travel Rule, Fiat (Binance Connect), KYC modules and periodic reviews of accounts)
• ●Monitor partner activity and user engagement to identify potential churn risks and proactively address them
• ●Coordinate with cross-functional teams (e.g., TechOps, Marketing, Customer Support, Compliance) to resolve partner issues and improve service delivery
• ●Handle day-to-day administrative tasks related to partner accounts, including onboarding support, documentation, and compliance follow-ups
• ●Track and report on retention metrics, providing insights and recommendations for continuous improvement
• ●Serve as a point of contact for clients regarding operational queries and minor escalations

Requirements

• ●0-3 years of experience in client retention, account management, or customer success, preferably in brokerage
• ●Language requirement, English & Mandarin is required to coordinate with overseas stakeholders
• ●Familiar with the use of a CRM tool
• ●Worked autonomously within or with a sales team
• ●Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc
• ●Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure
• ●Passionate about crypto. Industry experience would be of an advantage