About the Job

What You'll Do

• ●Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)
• ●Expanding the relationships with existing customers by sustained communication, understanding of their needs
• ●Building key customer service processes and systems, formulating management rules, and tracking the status of key customers
• ●Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions and product feedback

Requirements

• ●Sales experience (customer acquisition/origination), having had a clear sales KPI
• ●Familiar with the use of a CRM tool
• ●Worked autonomously within a sales team
• ●Experience in working with regional sales teams and in attending and hosting events to acquire new customers
• ●At least 3-5 years working experience in sales and client services with international financial background in banking, investments, FX sales
• ●Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc
• ●Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure
• ●Passionate about crypto. Industry experience would be of an advantage
• ●Fluency in English is required, fluency in additional languages would be a bonus